How to generate logs for users who have policies assigned

  1. Create a text file at the root of drive (C:\). If you cannot create it due to security reasons, then create it in another location (Desktop for example), and copy/paste it to drive (C:\).
  2. Rename the file to be EnableCloudLog.txt
    Important:     Make sure that the extensions of the files are not hidden before you rename the file, as explained here.
  3. Right-click on the Revest Suite icon in the system tray (Taskbar), and select the Exit option.
    If you don’t have the Revest Suite icon in the system tray, then from the Task Manager (Ctrl+Alt+Del) → Go to the Processes tab → End theRevest Suite.exe process.
  4. Start Revest Suite again. (Start menu → All Programs → Revest Suite → Revest Suite)
  5. Replicate the problem.
  6. Now, copy/paste the following URL into your Windows explorer address bar, and hit Enter:
    %appdata%\Genie9\Revest Suite\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}
  7. Copy the Logs folder to a known location (Such as the Desktop) → Compress the folder to .zip and send it to the support.
  8. Refer to this location: C:\Program Files\Genie9\Revest Suite → Copy the Logs folder from there to another location → Compress the folder to .zip and send it to the support.
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