You can choose whether you want Revest to upload your files using your wired connection, wireless connection or 3G connection. Here is how you can control that: Method 1: From Revest website Sign in to your Revest Suite online account. Refer to the Policies tab. Create a new policy or click on the Edit button next to […]
Category: Troubleshooting
How can I move Revest to a new machine?
Revest stores the backup settings and the machine information in your (%appdata%\Genie9\Revest). When you move to a new machine, these information will not be available there. So now, when you download and install Revest on your machine, and sign in to your account, if you have already reached the maximum number of computers*, you will […]
Why is the “Cold storage” tab dimmed in Revest Client?
This is due to the fact that you did not purchase Cold Storage. To do that: Sign in to your Revest Suite online account. Click on Upgrade. Determine the amount of Cold Storage that you wish to purchase. Click Checkout and your account will upgrade instantly
How to set Revest to wake the computer up in order to run the scheduled backup
When you schedule Revest to run the backup at certain time, your machine should be awake in order for the backup to take place. If your machine is in sleep mode at the time of the backup, Revest will not be able to run it, and will postponed the backup until the next scheduled time. […]
What happens when a scheduled backup is missed?
If the scheduled backup of Revest is missed,Revest will postponed the backup until the next scheduled time. However, you can set Revest to run the backup as soon as possible after a scheduled time is missed by applying the following: 1. Since Revest uses Windows Task Scheduler to run the scheduled backup, so open the Windows […]
Why “Share” in the context menu is disabled on my computer?
The files you want to share are not backed up: You need to add the file to Revest first in order to share it. These files are stored in the Cold Storage: You need to back up these files using the Instant Storage.
How to generate logs for users who have policies assigned
Create a text file at the root of drive (C:\). If you cannot create it due to security reasons, then create it in another location (Desktop for example), and copy/paste it to drive (C:\). Rename the file to be EnableCloudLog.txt Important: Make sure that the extensions of the files are not hidden before you rename […]
How can I un-assign/remove a policy for a server?
Sign in to your Revest Suite online account. From the left side menu, select the Users/Servers option. From the left side menu of the Manage Users/Servers page, click the Servers option. A list of the servers added under your Revest Suite account will be shown. Click the Actions icon () for the server you wish to […]
Why the files in the pending list do not get uploaded?
After running a backup, you might find files in the pending files list which haven’t been uploaded for one of the following reasons: The pending files are Block Level files: By default, Revest Suite will upload the Block Level files once every 24 hours, so you’ll need to give Revest Suite some more time, and those […]
Troubleshooting VSS issues
The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes. If this service is not running on your machine,Revest Suite will fail to back up your opened and locked files. To check […]