This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below: 1. Check your Firewall or Antivirus software: Revest is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server […]
Category: Troubleshooting
The .NET Framework installed on the machine is corrupted
This message means that your computer couldn’t communicate properly with our servers or due to a missing component from your system. To solve this, please follow the instructions below: Make sure that you have the required .NET Framework installed in your system. You can install the required .Net Framework package for your operating system from […]
Why not all of my Cold Storage selections are being backed up to Cold Storage?
This is due to the fact that beside selecting those files from the Cold Storage tab, you have them selected from one of the other tabs; the Smart Selection and My Computer tabs. Revest gives a higher priority to the Instant Storage (applied for selection from the Smart Selection and My Computer tabs) than to the Cold Storage. To solve this […]
Why are the “Smart Selection” and “My Computer” tabs dimmed in Revest Client?
This is due to the fact that you did not purchase Instant Storage. To do that: Sign in to your Revest Suite online account. Click on Upgrade. Determine the amount of Instant Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
The website and software are blocked. Why is that?
It is possible your antivirus, firewall, or system optimization application is interfering with Revest. Consider adding Revest to your application’s whitelist. Please find the steps for excluding Revest files/folders from your Antivirus below: No record found. No record found. No record found. No record found. No record found. And make sure that you have the […]
Why Revest is slowing down my machine?
This happens due to your Anti-Virus Program, keeps scanning and locking each file that gets moved by Revest, and this may cause a conflict. So check your Firewall or Antivirus software. Revest is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server to check the […]
I am receiving: “You have reached your storage limit, to increase go to Manage Users”. What should I do?
This appears due to the fact that the storage limit that you have specified for this user has reached its limit. To increase this limit: Sign in to your Revest Suite online account. Refer to the Users tab. Beside the user that has exceeded the limit → Click on Actions → Select Set Storage Limit. […]
I am receiving: “There is no pending Server assigned to this account. To add a server, please go to Servers” What should I do?
To install a server, you must comply with the following: You must be an administrator. You must sign in with the same sign in credentials used for your account. If you fail to meet both conditions, this error message will appear. If you wish to assign this server to a different user, first assign the […]
Why do I receive “No pending server found. Please add a server” when configuring Revest on a server?
This is due to the fact that you are installing Revest on a server platform. You must add a server under your Revest account before installing Revest on your Server. To add a server, please: Sign in to your Revest Suite online account. Go to the Users/Servers tab. Click on Add Server. Set storage limit and […]
I want to uninstall\reinstall Revest without losing the current backup. How can I do that?
Revest stores the backup’s information and settings in the folder: %appdata%\Genie9\Revest and if this folder was deleted, Revest will ask you to start a new backup but you can for sure restore from the older backup you have. To avoid deleting these settings when you uninstall Revest, please make sure that the option Keep Revest Settings (Recommended […]