The drag/drop functionality depends on which Internet browser you are using. If you are using Internet Explorer, you’ll not be able to drag/drop the files or the folders directly into your Revest online account. If you are using Firefox or Safari, you’ll not be able to drag/drop folders directly into your Revest online account. You can […]
Category: Troubleshooting
Why Revest’s backup markers don’t appear correctly?
First of all, check if this option is enabled:From Revest website: 1. Go to the Polices tab. 2. Select the policy that is assigned to you. 3. Click on Edit. 4. Refer to the Settings tab. 5. Enable Revest Markers.From your computer: 1. Right click Revest agent in the system tray and select Open dashboard. […]
After the Windows 8.1 upgrade, Revest stopped working. Why?
Some files might got corrupted during the update, so to solve the problem, reinstall Revest. To do that: Sign in to your Revest online account. From the dashboard click on Download Revest button in the upper right corner. Once the download completes, run the installation wizard and select Update\Repair. If you decided to uninstall Revest […]
I purchased an upgrade but my account information didn’t change
To solve this issue please follow the below steps: Go to www.RevestSuite.com/dashboard and login to your account (Sign out and then login again if you are already logged in). On the client side, right-click the Revest tray icon → Go to Tools → Synchronize account.
My storage is full, how can I free up some space?
The used space that you can see on Revest dashboard in the client on your machine or your Revest online account is for all the machines and the users that you have under your account and not only for your machine\user, so to free up space, please refer to the following: Delete unwanted files from […]
How can I repair the .NET Framework installed on my machine?
Make sure that you have the required .NET Framework installed in your system. You can install the required .Net Framework package for your operating system from the following links: For Windows XP: Download link For Windows Vista: Download link For Windows 7 and 8: Download link If you already have the correct version of the .Net Framework installed or if the […]
Where does Revest store the temporary files during the backup?
Revest stores these files in the Backup Cache folder. By default this folder is stored in: %Appdata%\Genie9\Revest\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}\Data\BackupCache You can change its location by doing the following: Right click Revest agent in the system tray → select Open Dashboard. From Settings → Preferences → Refer to the General tab → Click on Change Cache Drive. Select […]
Revest dashboard shows “Analyzing”, “Uploading” or “Waiting for next schedule” but never proceed, what can I do now?
To solve this issue, you need to do the following: Make sure that you have the latest build of Revest by right click Revest agent in the system tray → Select Tools → Click on Check for updates. Clear the backup cache: Find the location of Revest cache folder as mentioned here. If the backup […]
I had to reinstall Windows. When I tried to re-install Revest it asks me to archive my computer
Revest stores the backup settings and the machine information in your (%appdata%\Genie9\Revest) folder. When you move to a new machine, change the hard drive, reinstall Windows or even uninstall Revest without selecting the option to Keep Revest Settings (Recommended if you wish to reinstall), then these information will be deleted. Now, when you reinstall Revest and […]
I receive the error: Failed to connect to server, Please check your connection and firewall settings
This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below: Open your Revest software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, and make sure the All WiFi networks option is selected → […]